🔒 Privacy Policy

1. Introduction and Scope

Code Hub Technologies Pvt. Ltd. ("Code Hub", "we", "us", or "our") operates a secure developer platform and cloud IDE that provides online code editing, project hosting, deployment tools, APIs, and collaborative features. This Privacy Policy explains what personal and technical data we collect, how we use it, and the choices available to our users in India and worldwide.

This policy applies to:

• Code Hub website and web applications (cloud IDE, dashboard, editor)
• Code Hub mobile or desktop apps and integrations
• Code Hub APIs, developer tools and extensions
• Billing and payment flows (Razorpay), support and sales communications

2. Information We Collect

We collect information that is necessary to operate our developer platform, provide support, secure accounts, and process payments. We minimize personal data collection wherever possible.

How we collect information

• Directly from you: when you create an account, upload code, subscribe to paid plans, or contact support.
• Automatically: via cookies, logs, and analytics embedded in our cloud IDE and website.
• From third parties: OAuth providers (GitHub, Google) and payment processors when you choose these sign-in or payment options.

3. How We Use Your Information

We use data to deliver and improve the Code Hub developer platform and to comply with legal obligations. Key uses include:

Platform & Account Operations

• Provisioning and managing your cloud IDE, editor and projects
• Account authentication and access control (including two-factor authentication)
• Processing billing and subscriptions through Razorpay

Security, Integrity & Abuse Prevention

• Detecting and preventing fraud, abuse and security incidents
• Maintaining logs and traces for incident investigations
• Applying rate limits, policy enforcement and remediation

Product Improvement, Research & Analytics

• Aggregated analytics to improve our cloud IDE, APIs and platform performance
• Feature usage analysis to prioritize product roadmaps

Support & Communications

• Providing customer support and critical account notifications
• Sending release notes, security advisories and policy updates

4. Data Sharing and Disclosure

We do not sell personal data. We share data only for specific purposes and under strict safeguards.

Third-party service providers

We engage trusted vendors for core services:

• Payment Processing: Razorpay (payments, refunds, invoices).
• Hosting & Storage: Managed cloud providers storing encrypted project data and backups.
• Monitoring & Analytics: Performance and error-tracking services.
• Email & Notifications: Providers for transactional and support messages.

We require vendors to follow contractual privacy and security obligations, including data processing agreements and confidentiality clauses.

Legal and law enforcement requests

We may disclose data to comply with lawful requests, court orders, or to protect the rights, property, or safety of Code Hub, our users, or the public. We will follow applicable Indian law and, when possible, notify users of requests unless prohibited by law.

5. Data Security Measures

Protecting developer code and account data is our highest priority. We implement multi-layer security controls:

6. Your Privacy Rights (India)

Under Indian law (including the DPDP Act 2023) and international standards, you have rights regarding your personal data:

How to exercise your rights

Contact our Data Protection Officer at privacy@codehubpro.org with the subject "Data Request". We will verify your identity and respond within the timelines required by the DPDP Act and applicable rules (typically within 30 days).

7. Data Retention

We retain personal and project data only as long as necessary to provide our services, comply with law, or for legitimate business purposes:

• Account Data: Retained while the account is active and for a limited period after deletion to support recovery and fraud prevention (typically 90 days).
• Project & Code Data: Retained while projects exist. Deleted projects are permanently purged after 30 days unless required for legal reasons.
• Billing Records: Transaction records retained for financial and tax compliance (as required by law).
• Logs & Backups: Access logs and backups retained for security, legal and operational reasons in accordance with our retention schedule.

8. International Data Transfers

Code Hub primarily stores and processes data in secure facilities in India. Where cross-border transfers are required (e.g. backups, third-party services), we implement appropriate safeguards—such as standard contractual clauses, adequacy assessments, or explicit consent—consistent with the DPDP Act and international best practice.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our cloud IDE and platform:

Types of cookies

• Essential Cookies: Required for login, account security and session management.
• Performance Cookies: Collect anonymized metrics to improve speed and reliability of our online code editor and services.
• Functional Cookies: Remember preferences such as theme, editor settings, and language.
• Analytics Cookies: Help us monitor usage trends (anonymized) to improve product features.

You can manage cookie preferences in your browser; disabling essential cookies may degrade platform functionality.

10. Security Incidents and Breach Notification

In the event of a data breach affecting personal data, we will follow our Incident Response Plan and notify affected users and regulators as required under Indian law (DPDP Act and IT Act). Notifications will include the nature of the incident, likely impact, and remediation steps.

11. Third-Party Content, Integrations & APIs

When you connect third-party services (e.g., GitHub, Google) or use integrations, those services may share data with Code Hub. You should review their privacy policies. Code Hub acts as the data controller for data within our platform and as a processor when we process data on behalf of organizational accounts.

12. Children and Minors

Our platform is intended for developers and businesses. We do not knowingly collect or solicit personal information from children under 18. If we learn that a minor's personal data has been collected without appropriate consent, we will take steps to delete that data.

13. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or security practices. For material changes, we will provide prominent notice (email or platform message) and update the "Last Updated" date above. Continued use of the platform after changes indicates acceptance of the updated policy.