🔄 Refund Policy

Last Updated: January 2025

1. Eligibility for Refund

Refunds are allowed in the following cases:

• Duplicate Payment: If you were charged twice for the same service.
• Payment Failure: Amount deducted but plan not activated.
• Technical Issue: You cannot access the purchased plan or dashboard due to Code Hub’s error.
• Service Not Delivered: If a paid plan feature is unavailable for more than 48 hours.

Refunds NOT allowed in these cases:

• User purchased plan by mistake but used the service.
• User changed mind after activation.
• Wrong email entered during purchase.
• Continuous misuse, suspicious activity, or policy violations.
• UPI/Wallet payments where service was delivered correctly.

2. Plan-Specific Refund Rules

Starter / Basic / Monthly Plans (₹79/ ₹149 / ₹199 etc.)

• Refund only if plan was NOT activated due to technical error.
• No refund once development tools (Editor, API, Debugger) have been accessed.

3-Month / 6-Month / Yearly Plans

• Eligible for refund only if claimed within 48 hours and service was not used.
• Pro-rated refunds are not supported as per digital service policy.

3. How to Request a Refund

1. Email us at support@codehubpro.org
2. Subject: Refund Request – [Your Plan]
3. Include:
   • Registered email
   • Payment ID (Razorpay)
   • Plan name
   • Reason for refund

Processing Time: 3–7 business days (Razorpay standard)

4. Razorpay Refund Timeline

• UPI: 2–4 business days
• Net Banking: 3–7 business days
• Credit/Debit Cards: 3–10 business days

5. Automatic Refunds

Automatic refund is triggered when:

• Payment is deducted but Razorpay fails to confirm it.
• Order is marked “failed” or “timed out”.
• Webhook failure prevents plan activation.

6. Cancellation vs Refund

7. Legal Compliance (India)

This policy complies with:

• Consumer Protection Act 2019
• RBI Payment & Settlement Systems Act
• IT Act 2000 & IT Amendment Act 2008
• Razorpay Refund & Dispute Framework

8. Contact for Refund Support

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